Refund policy

Regular price online purchases can be returned for exchange or in-store credit within 15 days from the date of delivery, with all pertinent information (name, address, phone number and order number) included to correctly credit your account.

Please contact us at (403) 320-5648 or toll free 1-800-663-5648 and ask for customer service for an authorized return #.

Cost of shipping the item(s) back to Knitting Time will be at the purchaser’s expense. We require returns to be made through and insurable method that includes a tracking #.

Knitting Time is not responsible for item(s) that may become lost or stolen in shipment. The purchaser does not receive refund on original shipping charges.